Support and Services
Planned support services and materials for efficient system use
Planned Support Services
This page describes planned support and service options. Available services and their details will be confirmed upon product launch.
Support Channels
We are developing a versatile support system that offers flexible contact options for different needs
Phone Support
Planned technical support weekdays 8-16
+358 50 547 2782
Target response within 24h
tuki@monidose.fi
Chat
Planned real-time chat support
Weekdays 9-15
Support Process
We are designing an efficient support process that ensures fast and quality help in all situations
Support Request
Support request is received through your preferred channel (phone, email, chat).
Classification and Prioritization
Support request is classified based on urgency and impact.
Resolution Process
Our technical expert analyzes the issue and provides a solution.
Confirmation and Follow-up
We ensure the solution works and collect feedback on the process.
Our Support Principles
- Fast response time for critical issues
- Regular maintenance and updates
- Proactive system monitoring
- Personal support contact for larger organizations
Support Levels
We are designing different support levels to meet the needs of various organizations
Standard Support
- Technical support on weekdays
- Email support
- Remote diagnostics
- Basic guides and materials
Premium Support
- Extended support hours
- Dedicated contact person
- Priority troubleshooting
- Regular system checks
Comprehensive Service
- 24/7 critical issue support
- On-site service visits
- Proactive system monitoring
- Customized training
Training Services
Comprehensive training services ensure users get all the benefits from the MoniDose system
Onboarding Training
We plan basic training for each user group in connection with system implementation.
Advanced User Training
In-depth training for power users and managers for efficient system administration.
Regular Update Training
We organize training for new feature implementations to ensure efficient system utilization.
Resources and Materials
We are developing versatile materials to support system usage
User Guides
Comprehensive guides for system use, including quick start guide, administrator guide, and bag roll handling instructions.
Tutorial Videos
Clear instructional videos for the most common functions, such as setup, bag roll replacement, and daily tasks.
FAQ
Answers to the most common questions regarding usage, maintenance, troubleshooting, and system updates.
Bag Roll System Support
The MoniDose system's innovative bag roll system is designed to be user-friendly, but we still provide comprehensive support for its use. Our support services cover all bag roll handling, replacement, and storage functions.
Technical Support Includes:
- Bag roll replacement instructions
- Storage condition optimization
- Troubleshooting and maintenance
Training Covers:
- 2 and 4-week roll usage
- Safe handling
- Inventory management