Our Operating Model
How we plan to work with our clients to achieve the best results
Operating model under development
Customer success comes first
Our operating model is based on deep customer understanding and close collaboration. Our goal is always to find the best solutions for our clients' individual needs and support them long-term in achieving their goals.
As healthcare professionals and technology developers, we understand both the industry's challenges and opportunities. This understanding helps us create solutions that bring real added value to our customers.
Phased collaboration model
A clear and transparent process ensures smooth collaboration and the best results
Needs Assessment
We analyze your situation and identify development areas
Solution Design
We create a customized plan based on your goals
Implementation and Deployment
We execute the plan in collaboration with you
Training and Support
We ensure smooth deployment with training and support
Continuous Development
We monitor results and continuously optimize operations
Phased collaboration model
A clear and transparent process ensures smooth collaboration
Needs Assessment
We analyze your situation and identify development areas
Solution Design
We create a customized plan based on your goals
Implementation and Deployment
We execute the plan in collaboration with you
Training and Support
We ensure smooth deployment with training and support
Continuous Development
We monitor results and continuously optimize operations
Guiding principles of our operations
Key principles that guide our operations, ensuring consistent and high-quality service in all our client relationships
Goal-oriented
We set clear, measurable goals and systematically track progress
Collaboration
We work in close cooperation with our clients at all stages
Agility
We quickly adapt to changing needs with agile methods
Results-oriented
We focus on actions that deliver real value to clients
Our Values
Our values guide all our operations and decision-making. They form the foundation on which we build both our product development and customer relationships
Customer Focus
Our customers' success is the foundation of our operations. We strive to exceed expectations and create long-term partnerships.
Innovation
We believe in continuous development and bold ideas. We proactively seek new ways to create value in healthcare.
Responsibility
We act responsibly towards our customers, employees, and the environment. Ethics and transparency guide our decision-making.
Quality assurance and continuous improvement
ISO 9001 principles
Quality Standards
We plan our operations according to ISO 9001 standard principles, which ensures consistent quality and continuous improvement. Our goal is to regularly monitor customer feedback and measure the effectiveness of our services.
Staff Competence
We invest in our staff's competence and well-being, as we know it directly reflects on the quality of customer work. We plan our organization so that our employees have continuous opportunities to develop their professional skills.
Commitment to healthcare development
Responsibility at the core of our industry
Operating in healthcare, we are aware of our special responsibility for patient safety and well-being. We commit to complying with all industry regulations and standards.
- Compliance with medical device standards
- High data privacy and security requirements
Long-term development work
We understand that significant innovations in healthcare require long-term work and commitment. We plan our operations to support our clients' development journey.
- Systematic development plan
- Measuring results and impact
Innovative approach
MoniDose's innovation is concretely visible in our solution. Our developed bag roll system represents a new way of thinking in medication dispensing, where efficiency, safety, and usability are combined. The system enables safe storage and dispensing of 2-4 weeks of medication in pre-packaged bags.
Our innovation is always based on real needs. We listen carefully to our clients and healthcare professionals to understand how we can best support their work and improve patient care. This user-centered innovation is the cornerstone of our operations.